Saturday, February 4, 2012
Inglot's Return Policy
I have never been disappointed by a makeup store/company's return policy before, so I thought I would do a post specifically regarding INGLOT. For how big it is, this company by far has the worst return policy that I have come across. Maybe it is because I have been spoiled by stores such as Nordstrom and Sephora that have fantastic return policies, but some of the things within INGLOT's return policy just don't make sense.
Let me break it down for you:
Inglot will accept returns only on unopened products, whether you purchase them online or in store. If you do purchase them in store, you must return the items to the store where you made your purchase. And you must do so within 15 days of your purchase date.
This is all fine and good, but this is what gets me--there are no returns on freedom system items or any purchases with pro discounts. My sister went to Las Vegas (where they have 3 Inglots now!) last weekend and I sent her with a short wishlist. I asked for some AMC lip pencils, and some freedom system blushes. My sister gave the SA my list, and she returned home with the AMC lip pencils and some freedom system eyeshadows instead of blushes. I called the store immediately asking if I could send the eyeshadows in for a refund or exchange, but they would do neither of their strict return policy. This really bugged me because the items were still brand new, intact, and perfectly fine. The manager did offer free shipping on the blushes I originally wanted if I were to make another purchase, which I did take up.
So what now? I'm still a little pissed off. I love the products the company has to offer but to keep their customers happy, there should definitely be more slack in their return policy. I'm hoping things will change as they continue to expand. Speaking of expanding, an Inglot counter has popped up in San Francisco's Macy's, so I will be checking that out when I can. As for the eyeshadows I didn't want, I already have those colors, so I will probably be giving those away.
Am I overreacting? What are your thoughts on Inglot's return policy?